qqclub Privacy Policy

1 Who We Are

qqclub is an online gaming and sports betting platform accessible at qqclub.co, operated under an international gaming authority licence. References to "qqclub", "we", "us" or "our" in this Privacy Policy refer to the operator of the qqclub Platform and all associated services.

qqclub is the data controller in respect of personal information collected from Members and visitors through the Platform. We are committed to handling all personal data in a responsible manner consistent with applicable data protection principles and our licensing obligations.

If you have questions about how qqclub handles your personal data, you may contact our support team at any time via live chat on the Platform. Our support team is available 24 hours a day, 7 days a week.

2 Information We Collect

qqclub collects personal data in the following categories when you register an account, use our services or interact with the Platform:

• Identity Data: Full legal name, date of birth, nationality, and copy of identity document (Malaysian MyKad or passport) collected during KYC verification.
• Contact Data: Malaysian mobile number, email address, and correspondence address used for account communication and verification.
• Financial Data: Bank account details, e-wallet identifiers (Touch n Go eWallet, Boost), deposit and withdrawal transaction records, and payment method verification documents.
• Account Activity Data: Login timestamps, session durations, betting history, game activity, bonus usage, and wagering records.
• Device and Technical Data: IP address, device type, operating system, browser type, and geolocation data collected automatically when you access the Platform.
• Support Communications: Records of your interactions with the qqclub customer support team, including live chat transcripts.

qqclub does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information, except where specifically required by applicable law or regulatory obligation.

3 How We Use Your Data

qqclub uses the personal data we collect for the following purposes:

• To verify your identity, confirm your eligibility (including age verification — 21+ for casino services), and onboard your qqclub account.
• To process deposits, withdrawals and all financial transactions on the Platform in Malaysian Ringgit (MYR).
• To manage your account, including password resets, account security, session management and two-factor authentication via your registered Malaysian mobile number.
• To comply with our Know Your Customer (KYC), Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) obligations under our international gaming licence.
• To detect and prevent fraud, unauthorised account access, bonus abuse and other prohibited activities as defined in our Terms and Conditions.
• To personalise your Platform experience and deliver promotions, offers and content that are relevant to your activity on qqclub.
• To analyse Platform usage patterns and improve the quality, performance and security of the qqclub service.
• To communicate service updates, security alerts, and material changes to qqclub policies to your registered contact details.

qqclub will not use your personal data for any purpose incompatible with those listed above without obtaining your explicit consent.

4 Legal Basis for Processing

qqclub processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfil our contractual obligations to you as a qqclub Member, including account management, transaction processing and support services.
• Legal Obligation: Processing is required to comply with KYC, AML, CFT and other regulatory obligations imposed by our gaming licence and applicable law.
• Legitimate Interests: Processing is necessary for qqclub's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your data protection rights.
• Consent: Where qqclub relies on your consent to process data for specific purposes (such as marketing communications), you may withdraw that consent at any time by contacting our support team.

5 Data Sharing and Disclosure

qqclub does not sell, rent or trade your personal data. We may share your information with the following categories of third parties only to the extent necessary to operate our Platform:

• Payment Processors: Malaysian banking partners (Maybank, CIMB, Public Bank) and e-wallet providers (Touch n Go eWallet, Boost) receive transaction data necessary to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers who assist in verifying identity documents and confirming member eligibility.
• Game Content Providers: Our licensed game studios receive anonymised session data for the purposes of game performance monitoring and RNG certification.
• Regulatory and Law Enforcement Authorities: qqclub will disclose personal data to competent regulatory, law enforcement or judicial authorities where required by law, court order, or licensing obligation — including reporting under AML/CFT frameworks.
• Fraud Prevention Services: Third-party fraud detection platforms may receive technical identifiers (IP address, device fingerprint) to assist in identifying and preventing fraudulent activity on the Platform.

All third parties with whom qqclub shares data are contractually required to process that data only for the specified purpose and to implement appropriate security standards.

6 Data Retention

qqclub retains personal data for as long as necessary to fulfil the purposes set out in this Policy, subject to the following minimum retention periods:

• Account and identity verification records are retained for a minimum of five (5) years following account closure, as required by AML regulatory obligations.
• Transaction and betting records are retained for a minimum of five (5) years from the date of each transaction, in accordance with financial reporting and licensing requirements.
• Support communications are retained for two (2) years from the date of the interaction unless a longer period is required for dispute resolution purposes.
• Technical and device data collected for security and fraud prevention is retained for twelve (12) months from collection.

Upon expiry of the applicable retention period, qqclub will securely delete or anonymise your personal data in accordance with our data disposal procedures.

7 Cookies and Tracking Technologies

The qqclub Platform uses cookies and similar tracking technologies to operate core Platform functions, analyse usage, and personalise your experience. The categories of cookies used are as follows:

• Essential Cookies: Required for the Platform to function. These include session management, login authentication, and security cookies. They cannot be disabled without significantly impairing Platform use.
• Analytical Cookies: Used to collect aggregated, anonymised data about how Members use the Platform. This data helps qqclub improve navigation, loading times and feature design.
• Preference Cookies: Store your Platform settings such as language, currency display and notification preferences across sessions.

You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the qqclub Platform, including login persistence and bet slip retention.

8 Your Rights

As a qqclub member, you have the following rights in respect of your personal data, subject to applicable legal and regulatory constraints:

• Right of Access: You may request a copy of the personal data qqclub holds about you. Requests are fulfilled within 14 business days of identity verification.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data held on your qqclub account. Some corrections require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that qqclub limits the processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to Data Portability: You may request a machine-readable export of personal data you have provided to qqclub where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact qqclub customer support via live chat on the Platform. We may require identity verification before acting on any data rights request.

9 Children's Privacy

The qqclub Platform is strictly intended for persons aged 21 years and above. qqclub does not knowingly collect personal data from individuals below this age. If qqclub becomes aware that a minor has accessed the Platform or provided personal data, the relevant account will be suspended immediately and the data deleted as soon as practicable.

If you believe a minor has registered an account on the qqclub Platform, please contact our support team via live chat immediately so that the matter can be investigated and appropriate action taken without delay.

10 Security Measures

qqclub implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, loss, alteration or disclosure:

• 128-bit SSL/TLS encryption on all data transmitted between your device and the qqclub Platform.
• Encrypted storage of sensitive personal data, including identity documents and financial records, on access-controlled secure servers.
• Two-factor authentication (2FA) available for all member accounts, using SMS OTP to your registered Malaysian mobile number.
• Regular independent security audits and penetration testing of the Platform infrastructure.
• Strict internal access controls limiting employee access to member data to those with a legitimate operational need.
• Automated suspicious login detection and real-time account activity monitoring.

Notwithstanding these measures, no data transmission or storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights, qqclub will notify affected members and relevant regulatory authorities in accordance with applicable law.

11 International Data Transfers

qqclub operates under an international gaming authority licence and some of the third parties with whom we share data (including KYC providers and game studios) may process personal data outside Malaysia. Where such transfers occur, qqclub ensures that appropriate contractual safeguards are in place — such as standard contractual clauses — to protect your data to an equivalent standard as required under applicable data protection law.

By using the qqclub Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions other than Malaysia. qqclub will always ensure any such transfer is made in compliance with applicable law and our licensing obligations.

12 Changes to This Privacy Policy

qqclub reserves the right to amend this Privacy Policy at any time. Where changes are material, qqclub will notify Members via a notice on the Platform or by email to the registered address. The "last updated" date at the top of this Policy will reflect the most recent revision.

Continued use of the qqclub Platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must cease using the Platform and may request account closure by contacting customer support.

13 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way qqclub handles your personal data, please contact our customer support team:

qqclub aims to respond to all privacy-related enquiries within five (5) business days of receipt. Requests involving data subject rights (access, erasure, portability) will be acknowledged within 72 hours and fulfilled within the timeframes set out in Section 8.